Privacy Policy

Introduction

Kreios s.à r.l ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the General Data Protection Regulation (GDPR) and Luxembourg data protection laws.

Data Controller

Kreios s.à r.l

23, Rue du Cimetière, L-5214 Sandweiler, Luxembourg

Email: info@kreios.lu

Phone: +352 27 95 85 20

Information We Collect

We may collect the following types of personal data:

• Contact information (name, email address, phone number, company name)
• Technical data (IP address, browser type, device information, cookies)
• Usage data (pages visited, time spent on pages, navigation patterns)
• Communication data (messages sent through contact forms or email)
• Professional information (job title, company details) when relevant to our business relationship

How We Use Your Information

• To respond to your inquiries and provide customer support
• To deliver our software development and RegTech services
• To send you relevant information about our services, updates, and news (with your consent)
• To improve our website and services based on user feedback and behavior
• To comply with legal obligations and protect our legal rights
• To maintain the security and integrity of our systems

Legal Basis for Processing

We process your personal data based on: (a) your consent, (b) performance of a contract with you, (c) compliance with legal obligations, or (d) our legitimate interests in operating and improving our business, provided your rights and freedoms do not override those interests.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact information is typically retained for 3 years after the last interaction, unless you request earlier deletion.

Your Rights Under GDPR

Under the GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD)

To exercise any of these rights, please contact us at info@kreios.lu. We will respond to your request within one month.

Cookies and Tracking Technologies

Our website uses essential cookies to ensure proper functionality. We do not use third-party tracking or advertising cookies. You can control cookie preferences through your browser settings.

Third-Party Services

We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services (e.g., hosting providers, email services). These providers are contractually obligated to protect your data and use it only for the purposes we specify. We do not sell your personal data to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.